CIAL D&B Services Privacy Notice

This Privacy Policy, to the best of our knowledge, complies with all the provisions of the Federal Laws on Protection of Personal Data in the territories serviced by Cial D&B Client Services Corp, its parent, subsidiaries, affiliates and contractors (collectively “Cial D&B”) including, but not limited to, Argentina, Brazil, Mexico and Peru, as of the specifications and parameters established in those legal bases.

CIAL D&B, with address at 300 Frank W Burr Blvd – Suite 41 – Teaneck, New Jersey 07666, is responsible for collecting, treating and protecting your personal data.

Personal Information Collection

Specific references: The user has to take into account that, when a specific rule applies for a particular country, it will be expressly mentioned, i.e., for Argentina, the indication will read: “For ARG”, for Brazil, the indication will read: “For BRA”, for Mexico, the indication will read: “For MEX”, and for Peru, the indication will read: “For PER”.

“Personal Information” means any information relating to an identified or identifiable individual, such as: name, address, email address, or phone number. Personal Information does not include information that has been anonymized so that it no longer relates to an identified or identifiable individual (“anonymous data”).

By using CIAL D&B , you agree that we, and our service providers, may collect, use, and share information for the following purposes:

Registration and during Use of CIAL D&B

Personal Information, including: First Name, Last Name, Email Address, Address, Telephone Number, Username, Password, Photograph, Company Name, Profession, Company Role, Company Website and other types of information.

Content Posted to CIAL D&B

All information posted, including Personal Information.

Users’ Database Management

CIAL D&B builds user profiles by starting from a government legal identification number, an email address, a personal name, or other information that the user provides to the CIAL D&B . This Personal Information is matched with publicly available information about the user (such as shareholder and company manager role information contained on public record data, social networks' profiles, etc.) and Personal Information contained in the databases of our business partners, such as Dun & Bradstreet Int’l and regional members of the Dun & Bradstreet World Wide Network. We may also complete user profiles with publicly available company information, including leadership information. The combination of the Personal Information provided by the user and the Personal Information collected via these other sources allows us to build profiles that we can display and use for improving CIAL D&B . For example, we use Drift for this service.

Drift (Drift Inc.)
A live chat management service that can sometimes complete user information based on its integrations and 3rd party datasets.
Personal Information collected: Email, Phone, Name.
Place of processing: USA
Privacy Policy (https://www.drift.com/privacy-policy/)

Social Connect (such as: LinkedIn or Facebook)

Personal Information, including: Public Profile Information, Photograph, Email Address, Address, Company Name, Country, and Profession.

Contacting You

Personal Information, including: First Name, Last Name, Email Address, and Telephone Number.

Payment Processing

CIAL D&B uses third-party service providers to process payments. It currently uses PayU, Paypal Zooz, and Stripe to process such payments. Zooz provides a service called PaymentOS which allows CIAL D&B to provide local payment processing by changing the payment processer based on parameters such as currency and payment method. PayU, PayPal and Stripe provide payment processing services and provide payment confirmation information to CIAL D&B, but they do not provide payment card information.

Stripe (Stripe, Inc.)
Payment processing service
Personal Information, including: First Name, Last Name, Email Address, Telephone Number, Address, Transaction Information and Payment Card Information
Privacy Policy (https://stripe.com/privacy)

PayPal (Paypal, Inc.)
Payment processing service
Personal Information, including: First Name, Last Name, Email Address, Telephone Number, Address, Transaction Information and Payment Card Information
Privacy Policy (https://www.paypal.com/us/webapps/mpp/ua/privacy-full)

PayU
PayU provides payment services for CIAL in seven (7) countries: Colombia, Argentina, Brazil, Mexico, Chile, Peru and Panama, with local entities in each country, such as E-Payments SA in Argentina, Latin American Payments Serviços Ltda. in Brazil, and Online Latin American Payments Mexico SRLCV in Mexico.
Payment processing service
Personal Information, including: First Name, Last Name, Email Address, Telephone Number, Address, Transaction Information and Payment Card Information
Privacy Policy (https://corporate.payu.com/payu-privacy-policy)

To facilitate customer support and communication

We may use 3rd party web services to facilitate communication and provide a better customer experience.

For example, CIAL D&B uses Aircall, Inc. to provide unified voice-based communication to our customers, who can contact us using local number in multiple countries.

CIAL D&B uses Helpscout, Inc. to manage support tickets, some of which might contain private customer information if the message from the customer contains such information.

CIAL D&B uses Drift, Inc.’s web-based chat tool to communicate with customers on our websites and web applications.

CIAL D&B uses customer relationship management tools, including Salesforce, Inc.’s web-based salesforce.com platform to facilitate communication with customers and other businesses with which we interact.

In all cases, CIAL D&B maintains data security as a high priority and places a best effort to only interact via encrypted connections, utilizes services that provide for our data security requirements and only sharing with each platform information required to provide a robust and high-quality customer experience. Each platform’s specific information can be found in each company’s privacy policy available on their respective publicly available websites

Therefore, we adopt as security measures to protect information:
a) access and privilege management control;
b) periodical verification and supervision of privileges
c) active traceability of users’ interaction
d) backup and recovery protocols, among others.

The data will always be collected, managed and stored under high standards of integrity, confidentiality and training of the relevant individuals who manage the information.

Information: Personal Information, server logs, communication logs, and usage data.

To update or correct any information that you have provided to us through your use of the CIAL D&B or otherwise, please send an email to [email protected]

Information Collection by Automated Means

CIAL D&B may collect certain information by automated means, using technologies such as cookies, server logs and pixels. This following items indicate the purposes for which we use these technologies, and the information we collect. Where required under applicable law, we will obtain your express consent before using these technologies.

Social Widgets (such as: LinkedIn, Facebook, Twitter, AddThis)

The providers of third-party social widgets may collect information regarding your use of CIAL D&B and your interactions with the social widgets. Please consult the privacy policies or notices of the social widget providers for more information about this information collection.

Information: Cookies, server logs, pixels and related technologies; and usage data

RSS Feed Management

RSS feeds allow users to keep track of new content on the CIAL D&B blog and services.

Information: Cookies, server logs, pixels and related technologies; and usage data

Analytics

We may use third-party web analytics services. These service providers help us analyze how users use CIAL D&B . The information collected for this purpose will be disclosed to or collected directly by these service providers.

For example, we use Google Analytics to collect and process analytical data about users of CIAL D&B . Google Analytics tracks your interaction with the CIAL D&B and stores information about IP address, operating system, web browser, and pages visited. Also collected is information about demographics of the users, the device used, and where the visit originated. Google provides certain privacy options and choices in this regard, which are described here.

Information: Cookies, server logs, pixels and related technologies; and usage data

Other services CIAL D&B uses for Analytics purposes include Segment, Inc., Heap Analytics, Inc., Hotjar, Inc, Helpscout, Inc.. and others.

To Enable the Use of CIAL D&B and to Remember Your Preferences

We may use cookies, server logs and related technologies that are necessary to allow you to use CIAL D&B and to remember choices you make while using CIAL D&B (e.g., language preferences).

Information: Cookies, server logs, pixels and related technologies; and usage data

You may block and delete cookies, server logs, pixels and related technologies with your browser, but CIAL D&B may not work properly. The “help” portion of the toolbar on most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies

Using Personal Information

Providing and Improving CIAL D&B

We may use your Personal Information for the purpose of providing and improving CIAL D&B.

Communicating with You

We may use your Personal Information to communicate with you in the context of CIAL D&B.

Advertising and Marketing

We may use your Personal Information for online advertising and to facilitate transmittal of information we think may be useful or relevant to you. Where required under applicable law, we will obtain your prior consent to the use of your Personal Information for advertising and marketing purposes.

Use With Permission

We may use your Personal Information for any purpose for which we obtained your express permission and consent.

As Required by Law or by a Public Authority

All information and content

Sharing Personal Information

With the Relevant Individuals at CIAL D&B , our Affiliates and Subsidiaries

We may share your Personal Information for the purpose of providing and improving CIAL D&B with the relevant individuals at CIAL D&B , , on a need-to-know basis.

For BRA: the data subject has the right to know all details of sharing, as well as the corresponding purposes.

With our Service Providers

We may share your Personal Information with service providers that perform services on our behalf. We require these service providers by contract to use or disclose the Personal Information they process on our behalf only as necessary to perform services on our behalf or comply with legal requirements.

For Third Parties’ Advertising and Marketing Purposes

We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your express permission and consent.

With Other Users

We may share your Personal Information with other users, including profile information and communications you post. Other users may communicate with you via certain of CIAL D&B’s services , or directly by using the contact details provided by CIAL D&B .

With our Business Partners

We may share your Personal Information with our business partners as necessary.

With Other Websites at Your Direction

All Personal Information you choose to share.

With Permission

With express Permission and consent

All Personal Information for any sharing.

As Part of a Merger, Sale, Asset Transfer, or other Business Change

All Personal Information.

As Required by Law or by a Public Authority

All Personal Information.

In addition, we may collect, use and share anonymous data such as statistical information about the use of CIAL D&B . We may use anonymous data, for instance, to perform analyses that allow us to improve our products and services. This data is the one related to a subject who cannot be identified, considering the use of reasonable technical means available at the time of the processing thereof.

Information Security

We take reasonable steps and measures to ensure that your information is treated securely and in accordance with this Privacy Notice, such measures being:
a) Regular back-ups;
b) Cross-checks;
c) Training of employees.

Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us, to the extent permitted under applicable law. We do not accept liability for unintentional disclosure, to the extent permitted under applicable law.

For BRA: It is required that, in case there is a security incident, the processor of the data will communicate the incident to the competent Brazilian authority and the data subject.

By using CIAL D&B or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of CIAL D&B . If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the relevant CIAL D&B or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at [email protected].

Children’s Privacy

We do not knowingly collect, maintain, or use Personal Information from children and no part of the Site is directed to them. If you learn that your child has provided us with Personal Information without your consent, you may alert us at [email protected]. If we learn that we have collected any Personal Information from children, we will promptly take steps to delete such information and terminate the child’s account.

Your Rights and Choices

If you would like to update the Personal Information provided when opening an account or otherwise registering with CIAL D&B , please sign in to your account and update your Personal Information as necessary or cancel your account.

You have the right to opt-out from receiving marketing communications. You can tell us not to send you marketing communications by e-mail by clicking on the unsubscribe link within the marketing e-mails you receive from us or by contacting us as indicated below. You also may opt-out of receiving marketing communications by phone by contacting us as described at the conclusion of this Privacy Notice.

You may unsubscribe from product notifications and blog subscriptions via the means provided in the e-mails we send.

Subject to applicable law, you may have the right to request access to and receive information about the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, and have the information blocked or deleted, as appropriate.

You also may have the right to object to our processing of your Personal Information and withdraw your consent to our processing of your Personal Information at any time. The right to access Personal Information may be limited in some circumstances by local law requirements. Please note that you may not be able to benefit from all features of CIAL D&B if you request the deletion of your Personal Information, object or withdraw your consent to the processing your Personal Information.

The data subject by himself or through a legal representative may initiate the ARCO rights procedure in order to demand the proper treatment of his personal data as well as request the termination of the use of his information. It will be understood by ARCO Rights:

a. Right of Access: power or disposition that the owner has about the information that concerns him, as well as the right to access and know the treatment of his personal information.

b. Right of Rectification: the owner may request the company to correct the personal data it has in its bases, when these are incorrect, imprecise, incomplete or outdated.

c. Right of Cancellation: the owner shall have the right, at all times, to request the person responsible for the cancellation of his/her personal data when he/she considers that they are not being treated in accordance with the principles and obligations set forth in the Law.

d. Right of Opposition: the owner may oppose or request the cessation of the processing of their personal information in specific situations, justifying a legitimate reason derived from their own personal situation to oppose that their personal data, continue to be treated for specific purposes, in order to avoid damage to the owner due to the persistence in the treatment thereof.

For ARG: users have the right to request access, update, deletion or correction of Personal Information, free of charge at least every six (6) months,

For PER: The data protections officer of the database will have:
a) 80 days to respond to an information request;
b) 20 days to respond to an access request; and
c) 10 days to respond to a correction or erasure request.

If you would like to exercise your rights or withdraw your consent, please see the contact information below.

Transfers of Personal Information from the EU/EEA and Switzerland through the US - Privacy Shield

CIAL D&B through its established data relationship, data transfer mechanism and data transfer policy with Dun & Bradstreet complies with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. In cases of onward transfer from Dun & Bradstreet to third parties, including CIAL D&B , of data of EU or Swiss individuals received pursuant to Privacy Shield, Dun & Bradstreet is potentially liable. Dun & Bradstreet has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

For ARG and for BRA: For international transfer, it is mandatory to have express consent and guarantee that the country that receives and treats the information has appropriate level of protection of personal information / data.

For PER: if the personal information is transferred to another country, it is mandatory to inform the name of the company, country and the purpose of the transfer.

Changes to Privacy Notice or Practices

Revisions to this Privacy Notice

We will update this web page, and revisions will be effective when they are posted.

Changes to Privacy Practices

If our practices change in a way that would be materially less restrictive than stated in the version of this Privacy Notice in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain express consent to any such practices as may be required by law.

If you have questions about or suggestions for improving this Privacy Notice, or need to contact us to enforce /exercise your rights, please contact us as follows:

Data Protection Officer – Attn. David Kovacs
[email protected]


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